Managed IT, Microsoft 365 and Azure

Who this is for

• Companies without a full in-house IT team, or whose team is stretched across incidents and projects.
• Organisations whose Power Platform and Microsoft 365 depend on a tenant configuration that nobody fully owns.
• Businesses planning a move to Azure or a migration between environments.
• Management teams that want IT reporting they can read, with incidents and requests handled against an agreed SLA.

Problems we typically solve

• Tenant settings were changed over the years by different people and nobody can explain them.
• Incidents and user requests are handled ad hoc, without monitoring, priorities or reporting.
• Identity and access policies are inconsistent, and devices are not managed.
• Azure resources are oversized, insecure or simply unknown.
• A migration is needed, but there is no plan for how to do it without disrupting the business.

What we deliver

• Managed IT and support: day-to-day operations under an agreed SLA, with monitoring, incident handling, user support and the reporting that goes with them.
• Microsoft 365 tenant administration: configuration and policies kept consistent and documented.
• Entra ID and access policies: identity administration and access rules for people and applications.
• Device management: device management for the equipment your people work on.
• Azure infrastructure and networking: designed, sized and secured for the workloads you run.
• Migrations: planned moves to Azure and between environments, with a clear cut-over plan.
• Power Platform on a solid base: the platform operations in ALM and governance run on the foundation we manage.

How we work

1. Onboarding and assessment. We document the tenant, identities, devices and infrastructure as they are today.
2. Agree scope and SLA. What is covered, response expectations and how reporting works.
3. Stabilise. Close the obvious gaps in identity, access and monitoring first.
4. Run and report. Incidents, requests and changes handled against the SLA, with regular reporting.
5. Improve. Recommendations for the next steps, from cost to security to automation.